Legal

Terms of Use

Last updated: 7 November 2026

Template for a demo store. The owner must review it with a lawyer and fill in the business name, address and policies before going live.

1. About us

This website is operated by Basket & Bloom ("we", "us"), a neighbourhood grocery store in India. By using the site you agree to these terms.

2. How ordering works

The shopping list on this site does not place an order or take payment. When you send your list on WhatsApp, it is a request. An order is confirmed only after we reply confirming the items, prices and delivery or pickup time.

3. Prices and availability

Prices shown online are indicative and may change with market rates, especially for fresh produce. Weights of loose produce can vary slightly. We will tell you the final amount before packing. If an item is unavailable we will suggest a substitute, and will only substitute with your approval.

4. Payment

Payment is collected at pickup or delivery by the methods we accept at that time, such as UPI, card or cash.

5. Returns and quality

If anything you receive is damaged or not fresh, contact us on WhatsApp as soon as possible, ideally with a photo. Our return and refund terms will be confirmed by the owner and published here. Your rights under the Consumer Protection Act, 2019 are not affected.

6. Use of this website

Please do not misuse the site, attempt to disrupt it, or copy its content for commercial use without permission. Photos are used under their respective licences.

7. Liability

We take care to keep information on this site accurate but do not guarantee it is always complete or current. To the extent permitted by law, we are not liable for indirect losses arising from use of the site.

8. Governing law

These terms are governed by the laws of India, including the Information Technology Act, 2000. Courts at the city of our registered address will have jurisdiction.

9. Contact

Questions about these terms: WhatsApp or call +91 98765 43210 (placeholder).